Refund Policy

Refund Policy

At PrintMasters3D, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a straightforward refund policy:

Refund Eligibility:

Digital Files: We do not provide refunds for digital files once they have been downloaded or accessed.

Physical Products: If you receive a damaged or defective physical product, please contact us within 5 days of receiving your order to be eligible for a refund.

Refund Process:

To request a refund for a damaged or defective physical product, please contact our customer support team at [email protected] within 5 days of receiving your order. Provide your order number and details of the issue.

Our team will review your request and may request additional information or evidence, such as photographs of the damaged product.

If your refund request is approved, we will process the refund within 5 business days.

Exceptions:

Custom-made or personalized products are not eligible for refunds unless they are defective or damaged.

Refunds for physical products are limited to the product’s purchase price and do not include shipping costs.

Contact Us:

If you have any questions or need further assistance, please contact our customer support team at [email protected].

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